Returns Policy
We are committed to ensuring your satisfaction with any product you have ordered from Branded Watches Online. However, we do realize that there might be occasions when you need to return the goods purchased to us. If you are not satisfied with the product, we offer a 15 day, no quibble money back guarantee provided the goods are returned in their original packaging and condition.
Damaged / Defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
* Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Goods that are damaged in transit will be replaced at no additional costs. It is in the customer’s own interest to unwrap and fully examine all watches at the time of delivery.
* Please contact customer care if you open the packaging and discover that the item is damaged. Products damaged while being used do not qualify for a refund or replacement.
* In case we are unable to replace the damaged / defective product, we will refund your amount.
* In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
Customers have up to 7 days following delivery to report the damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs.
Product not to your liking:
Branded Watches Online assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; we shall provide a full refund for the cost of the product provided the returns are made within 15 days of receiving the goods. Shipping charges won’t be refunded and customers are required to pay for the shipping costs to return the goods.
You can return any product that fails to meet your expectations, as long as it is in its original packaging and is accompanied with its invoice. Please note we will not be able to accept returns which are not accompanied by the relevant original invoice.
Contact us on support@brandedwatchesonline.com. if you wish to return the product.
Refunds:
We will refund the money the way the payment was made. If the payment was by Credit Card, we will refund the Credit Card account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 15 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
Please mail us at support@brandedwatchesonline.com. if you have any questions.
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